When you receive your order, please inspect all packages for items such as remotes, manuals and cables, or any applicable accessories for the product(s) ordered. Please be sure to save the box, the shipping carton, and its packing material in the unlikely event that you will need it for a return shipment. If you require any additional assistance with setup, find that a part may be missing, or if the unit is not operating as you expected, please contact us at admin@networkinggear.net and provide a brief explanation of the issue.